Internal Error 2

Maxtor Manager program is showing Internal Error 2 and a red “M” icon indicating backup failure when to backup OneTouch III drive.  What is wrong?

This error generally appears in the OneTouch III Maxtor Backup log in the different Windows operating systems.  The “M” icon in the System Tray turns red, and it says that the backup has failed.

It is always referring to a file that is open or in use.  Most of the time, that refers to the Program Files of the Windows operating system, which is a folder located in the C: drive.
Most people choose to use Maxtor Backup to attempt to backup the entire contents of the C: drive, which is the boot drive of your Windows computer.  The Maxtor Backup, however, is not made to backup the Program Files and certain other files and folders successfully.

Thus, when you choose the Program Files as a folder to be backed up, you will sometimes see this message because of your anti-virus programs and the like.

Solution:

  • Close all files that are giving you this error and/or that are open during the backup, then try the backup again, and
  • Close down all anti-virus software during the running of the backup, or
  • Simply choose to backup only your data files, not the entire C: drive. Remember that Maxtor Backup is only meant to be a data backup, meaning your documents, photos, videos, music, etc.  It is not meant to backup the entire operating system or to make a mirror image of your drive, or
  • To make a full clone or image of your hard drive, see about using discwizard.
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Computer crashes when an ATA drive larger than 32 GB is installed

ATA Hard Drive If your computer crashes once an ATA drive larger than 32GB is installed, it is probable that the capacity of the hard drive is too large for the BIOS to support.

This article and its troubleshooting refer only to ATA drives, as Serial ATA controllers do not have any issues seeing large capacity SATA drives.

Computer systems built prior to October of 1998 (such as Pentium 2 processors and some Pentium 3 processors) typically hang or freeze while auto-detecting large hard disks during system startup.

Common BIOS capacity barriers include 528 MB, 2.1 GB, 8.4 GB, and 32 GB. There are multiple solutions to work around BIOS capacity barriers.

First of all,

  1. turn off your computer
  2. disconnect the ATA and power cables from the large drive

before booting the computer and entering the BIOS, in order to keep the system from hanging.

To allow your system’s hardware to recognize the full capacity of the hard drive, it is recommended that you either

  1. upgrade your system’s BIOS (see the motherboard manufacturer website or contact their technical support department), or
  2. purchase a PCI ATA controller card.  This is the best solution, and these cards are usually inexpensive.

The following steps can allow older systems to access ATA drives of larger capacity.  However, the drive will operate with a reduced capacity.

  1. Create a SeaTools for DOS CD or floppy diskette.  SeaTools for DOS tutorial for help.
  2. Restart and enter the system BIOS to set the drive parameters manually.Entering the system BIOS is usually accomplished by pressing F1, F2, or DEL right after powering the system on. Look for an on-screen message stating which key to press.
    Alternately, the correct key to press may be found in the motherboard documentation.
  3. Set the BIOS parameters for the drive from Auto-Detect to None, or Off.
  4. Save BIOS settings.
  5. Exit setup.
  6. Power the system off.
  7. Reconnect the power and ATA cables.
  8. Insert the SeaTools for DOS CD or floppy diskette.
  9. Power on the computer.
  10. When the system boots to the SeaTools program, press C to set the drive capacity.
  11. If you don’t know the maximum capacity drive your system’s BIOS can handle, press S to set the maximum to 32GB, which is a common limit on older systems. If you do know the maximum, you can press Mto set the limit manually.Once you have changed the capacity for the drive and SeaTools for DOS accepts it, completely power down your system to clear any cached information. If you simply restart without completely powering the computer off first, the drive size changes may be lost.
  12. Power the system back on and enter the system BIOS.
  13. Set the drive parameters back to Auto-Detect.
  14. Save BIOS settings.
  15. Exit setup.
  16. (If necessary) Insert your Windows install CD.
  17. (If necessary) Reboot the computer to launch the normal Windows installation procedures.

Alternate Settings: Steps 1 and 2 above will not work on some system BIOSes. You will notice this if the system still hangs at startup or if SeaTools for DOS is unable to detect the drive after the BIOS settings have have been set to None.
So, try setting the drive’s parameters to a User Definable Type with 1024 cylinders, 16 heads, and 63 sectors.

  1. With the computer’s power off, disconnect the large ATA drive’s cables.
  2. Boot to the BIOS.
  3. Set the LBA to Normal, Standard or Disabled.
  4. Set Write Pre Comp (WpCom) and Landing Zone (LZ) settings to zero.
  5. Save BIOS settings.
  6. Exit setup.
  7. Power the system off.
  8. Reconnect the power and ATA cables of the large drive.
  9. Power the system on.
  10. Reboot the computer to launch the normal Windows installation procedures.

This process will also set the drive to operate at a reduced capacity.  Please remember that the best solution is to connect the drive to PCI ATA controller card, which should solve the system hang problem and also allow the drive to function at full capacity.

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Locate CHS values for older Seagate, Maxtor, or Quantum ATA drive?

What are the Cylinder, Head and Sector values [C/H/S] for ATA disk drive and how to find them?

C/H/S is an older method of identifying drive capacity and tracking the location of data on the drive. The C/H/S method was replaced with the Logical Block Addressing (LBA) when drives transitioned above 8.4 GBytes. If you are attempting to use a drive smaller than 8.4 GBytes then the C/H/S information can be found by searching the Product Finder in the bottom left corner of the Seagate support site.

For drives larger than 8.4GB it is recommended that the BIOS be allowed to automatically negotiate with the drive using the LBA method.

Note: Changing the C/H/S setting in the BIOS can make existing data on a drive unreadable.

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Back up folders not listed in ‘Folders Recommended for Backup’ window?

On the Backup and Restore screen in the Mirra application,

  • Click New backup on the Backup Tasks menu.
  • Select a folder to back up from the Browse for folder window and click OK.
  • Click OK in the Confirm Backup Creation window.

You can also select a folder for backup by right-clicking on the folder in Windows Explorer or Control-clicking on the folder in Finder and selecting Add to Mirra Backups on the dropdown menu.

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APPLE PowerBook doesn’t recognize 1394 storage

Apple PowerBook My Apple PowerBook laptop suddenly stopped responding. The system freezes. When restarted, it does not recognize any FireWire devices.

Download and install the latest firewire drivers from the Apple Software Updates Web site: http://www.apple.com/swupdates. Try these troubleshooting tips as well:

  • If a PowerBook computer with a Maxtor 1394 CardBus adapter will not start up, eject the card. Start the computer again.
  • Do not allow a PowerBook computer to sleep while it is receiving digital video. The video input may not continue when the computer wakes up.
  • If a Maxtor CardBus adapter cannot be removed from the desktop, first power down the computer. Press the card eject button to remove the card.
  • If a PowerBook stops responding to commands, and there are no 1394 devices connected, 1394 system resources may not detect after a restart. If this happens, fully power down the PowerBook and restart.
  • If a PowerBook (FireWire) will not operate in Target Disk Mode, fully shut down the PowerBook and then restart.
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How to Perform a Software Update on Your Maxtor Fusion

Maxtor Fusion Software Update The following procedure shows you how to perform a software update on your Maxtor Fusion. During the update process, the Maxtor Fusion will be unavailable to active users. Please notify these users before proceeding.

  1. Download the FUSION-x.xx.pkg (where “x” equals the numbers for the update) file to your supported, Windows or Macintosh Client computer.
  2. Launch the Fusion’s Web User Interface (Web UI). From the Login Page, login as admin and provide the admin password to authenticate.
  3. From the admin’s home page, click Set Preferences.
  4. From the Admin Applet, click SYSTEM SETTINGS.
  5. The SYSTEM SETTINGS Applet opens. Click the Update button.
  6. You will be prompted to choose an update file. Click the Browse button to locate and select the FUSION-x.xx.pkg (where “x” equals the numbers for the update) file located on your client.
  7. Once selected, click the Update button.
  8. A window opens informing you that the, “Update process has started”. This process will take approximately 5 minutes to complete and during this time, the Fusion will NOT be available to users. Click OK.
  9. At this point the FUSION-x.xx.pkg (where “x” equals the numbers for the update) Update will be loaded to the Maxtor Fusion. When finished, a window opens informing you, “Update complete”. Click OK.
  10. The software update is complete. You can now Logout of the Fusion’s Web UI.

Additional Information:

To confirm that the Update was successful:

  1. Launch the Fusion’s Web User Interface (Web UI). From the Login Page, login as admin and provide the admin password to authenticate.
  2. From the admin’s home page, click Set Preferences.
  3. From the Admin Applet, click ABOUT.
  4. The ABOUT Applet opens. In the upper-left corner of the Applet, you will see (for example if you loaded the FUSION-1.52.pkg):
    Maxtor FusionTM
    Software version FUSION – 1.52

Flash Video that shows you how to perform a Software Update on Your Maxtor Fusion.

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Global Access File Size Limitations

This article provides comprehensive information about the file size limitation of the Global Access service.

The Global Access service limits file size to approximately 2.0 Gigabytes when uploading or downloading files to your Central Axis over the internet.

This built in file size limitation is in consideration of fairness to the rest of the users in the Global Access community.

The Central Axis server is certainly capable of storing files larger than 2.0 Gigabytes on your local network, but trying to transfer large files over the internet makes for a poor user experience.

Example: You’re at an internet café on a wireless connection thousands of miles away from your home, and the Global Access service. A common connection speed under these circumstances is 56 KiloBytes per second at best. It would take you 3 days, 13 hours, 13 minutes, to transfer a 2.0 GB file, if you were able to stay connected continuously.

Connection speed and download times will constantly vary depending upon distance from the server, current internet traffic, and how many Gateways, ISPs, Routers, and Switches, you have to pass through to connect to your Central Axis drive.

Internet traffic (rush hour) is generally highest in your area right after everybody gets home from work. This is the time of day everybody checks their email. If you are having trouble connecting, staying connected, or transferring files, try waiting a while before contacting your Central Axis through the Global Access service.

There are currently no plans to increase this file size limit.

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Format a hard drive without using FDisk

Format A Hard Drive STEP ONE
You first need to decide what operating system you intend to load after formatting the hard drive. It is best and easiest to use a boot disk for that Operating System, such as MS Dos6.2 or Windows95b or Windows98SE. You will need the proper Windows95/98 boot disk in order to load the these operating systems on the computer, else it will reject loading due to the wrong Operating System on the computer.

STEP TWO
Insert your boot disk in the floppy drive and start the computer. Once the system has completed booting and an A: prompt appears we are ready to start.

Type: format C: /s [press Enter]

This statement tells the system to format your “C” drive and when it is finished to copy the system files to the drive, (the /s switch for ‘System’). You can format a different drive this way by using a different drive letter.

Format should display: WARNING, ALL DATA ON
NON-REMOVABLE DISK DRIVE C: WILL BE LOST!
Proceed with Format (Y/N)? Type [Y] [Press ENTER]

Your screen should display the size of your drive and a countdown in percentage of formatting completed. Depending on your computer’s speed and the size of the drive it can take from a few minutes to over 15minutes.

STEP THREE
When it reaches 100% complete, you will see a new message:
FORMAT COMPLETE. SYSTEM TRANSFERRED.

This indicates that the files required to boot your computer from the hard drive have been copied from the floppy to the hard drive. The computer can now boot from the hard drive without a boot disk in the floppy drive.

You will see one last message:
Volume label (11 characters, ENTER for none)?
Type anything you like or leave it blank – [Press ENTER]

You can now begin to load your Operating System.
Special Note:
You may receive the error message:
“insufficient memory to load system files”

This is caused by the lack of a memory manager loaded at boot and your PC can only access the first 1mg of ram memory. There are two possible solutions:

1) Omit the /s switch when formatting. This is done by typing this:
FORMAT C: [press enter]

Then when the format is complete, manually add the system files to your hard drive by using this command:
SYS C: [press enter]

2) You will need to load a memory manager in order to overcome this issue. Not knowing what operating system boot disk you are using is an issue here. However, Windows98 boot disks load a memory manager, so let us assume it is either Windows95 or earlier.

You need to add the file HIMEM.SYS to your boot disk and then modify your Config.sys file on the boot disk.

Download Himem Here

and add this line in the Config.sys, (make this the first line):
DEVICE=himem.sys

Now, reboot your computer with the boot disk and it should work fine.

You will find that the boot disks we offer for download are all configured with a Memory manager and contain the file: HIMEM.SYS

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How to use FDISK to partition a Hard Drive?

FDISK Using FDISK to create a Primary Partition

1. Go to an MS-DOS prompt or use a Boot Floppy.
2. Enter -> fdisk
3. Answer the question for large disk support (Y=FAT32 N=FAT)
4. If option 5 exist then you have more than 1 drive attached to your system.
• You need to determine, which drive you are going to partition.
• Enter option 5 and look at your options. It will show you the Drive number and the drive letter associated with it.
• Enter the drive number you wish to select.
• Just a note if you have a Primary Master and a Primary Slave, then the Primary Master will be Drive 1 and the Primary Slave will be Drive 2.
5. Enter Option 4 to “Display Partition Information” to confirm the drive your working with and that there are currently no partitions. If you already have a Primary Master, then you will need to delete it first. (Make sure you save your data first with a proper backup.)
6. Enter option 1 to “Create DOS partition or Logical DOS Drive”.
7. Enter option 1 to “Create Primary DOS Partition”.
8. you will be asked to “Enter Partition size in MBytes or percent of disk space

At this point the drive is ready to be formatted.
If you set this drive up as an additional drive to your existing OS, then you can boot into that OS and begin using the drive.
If this will become a Windows boot disk, you can now start your Windows installation.

Considerations

      •Most functions in

FDISK

      are catastrophic. Make sure to backup your data first.
      •There are two types of Partitions.
      1. Primary.
      2. Extended.

Primary Partition.

      1. Is a boot partition where the Operating System will reside or can also be used for user data.
      2. Each Primary Partition is given a unique Drive Letter assignment. (C:)

Extended Partition.

      1. Each Extended Partition can have one or more Logical Drive(s) within the Extended Partition.
      2. Each Logical Drive is is given a unique Drive Letter assignment. (D:)
      • Hard Drive number.
      1. Windows classifies Hard Drives as Disk Drive 1 through Disk drive n.
      •IDE Drives are scanned in the following order and given a number of 1 through n.
      1. Primary Master.
      2. Primary Slave.
      3. Secondary Master.
      4. Secondary Slave.
      5. Tertiary Master.
      6. Tertiary Slave.
      7. Quantanary Master.
      8. Quantanary Slave.
      • SCSI Drives are scanned from SCSI ID 0 through 16 and given a number of 1 through nn.
      • After entering the FDISK command, you will get a prompt, asking if you want large disk support.
      1. If you reply Y (YES), then you will setup FAT32 partitions.
      2. If you reply N (NO), then you will setup FAT (FAT16) partitions, that have a maximum of 2g.
    3. If you did not receive this prompt then your fdisk command may be from Windows 95 (950A) and you should obtain a newer copy.
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