Case:
The customer is Mr. Chen, and he uses Huawei Mate7 Android phone. The system crash causes WeChat to retreat. After re -starting on WeChat, he found that all chat records were lost.Customers seeking Huawei mobile phone after -sales and multiple data recovery companies inform them that they cannot restore WeChat chat records.Later, the customer found the data recovery center through the Internet and conducted data recovery operations.
Solution:
The data recovery center performs the operation: 1. Remove the customer’s SIM card to avoid accepting the more effective data of the SMS. 2. Use data recovery center independent professional tools to perform underlying mirrors to the phone. 3. Analyze the underlying mirror, extract the fault WeChat data file and its resource files. 4. Further analyze the database files, and find that 6 database fragmented files have been generated at the bottom layer, and the original database file is damaged. 5. Data recovery center engineers analyze and repair database fragments, reorganize fragments, and combine the original database when the system fails on December 22. 5. Use the ADB command to re -guide the WeChat database and set the corresponding authority. Customers log in to WeChat on the spot on the spot. All WeChat chat records are completely restored. Customer satisfaction. Reminder: 1. [Typical failure] Delete/format/grid machine/restore factory settings [Service Content] Multimedia: Photo/Video Video/Recording File Structure Data Category: SMS/address book/calendar notepad instant chat category : QQ/WeChat/Wangwang Chat Record 2. If you need to restore the data by mistake, please do not use any operations such as faulty mobile phones to access the Internet, call, send and receive SMS and install software. At this time, the most secure thing is the operation. The SIM card is pulled out of the phone as soon as possible to avoid unintentional indirect text messages, and then shut down, so as to avoid secondary coverage to the data that really needs to be recovered.