Case:
At about 9 o’clock in the evening, the customer called for consultation and said that the mobile hard disk used by himself was broken. It was a western data brand, My Passport Essential series.The mobile hard disk is on the computer’s indicator light, but the computer cannot recognize the mobile hard disk.Mainly rescue all data such as PDF documents, scan drawings and other data in the mobile hard disk.Customers find a data recovery center through the Internet.
Solution:
The engineer of the Data Recovery Center first removed the mobile hard disk from the box. It is the original WD integrated U port mobile hard disk. The detection of the hard disk circuit board was not found to be destroyed and overcurrent.Through the professional equipment PC3000 UDMA detection, it was found that the mobile hard disk was found to be normal. The COM terminal access was very slow. After the magnetic head reading and writing test, the diagnosis was caused by the hardware damage of the hard disk.The engineer of the data recovery center uses professional equipment PC3000 UDMA COM to repair the damaged firmware, and then use the PC3000 UDMA to view the SMART value of the mobile hard disk, copy the data directly, and the data is 100%restored.Customers are satisfied with the data acceptance of data, so far the data recovers successfully.