FreeAgent Pro Tools Utilities – Performing Drive Diagnostics

How to check the health of my FreeAgent drive?

FreeAgent You should run a diagnostic on your drive regularly as part of general maintenance. A health check determines hard disk integrity and can help troubleshoot potential problems with disk surface, partitioning, and drive recognition. To run a drive diagnostic:

  1. Close all open files located on the FreeAgent drive.
  2. Open the Seagate FreeAgent Tools application. Click Utilities in the Command panel.
  3. The Utilities window opens. Click Run Drive Diagnostics.
  4. The Run Drive Diagnostics window opens. Click Test to begin the drive diagnostic. The diagnostic utility performs its tests without affecting the data on your drive and takes only a short time to complete. When the test is complete, the Utilities window displays the results. If the drive encounters an error during testing, the window displays an error code with instructions to contact Seagate for service and support.
  5. Click OK to return to the Utilities window

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How to perform drive diagnostics on a Maxtor Shared Storage Drive?

To Run Diagnostics, Scan And Repair:

  1. Launch the Shared Storage Drive Web Interface.
  2. When prompted, type in the admin username and password to authenticate.
  3. From the Shared Storage Drive’s Home Page, click on Advanced Settings.
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  4. Click on System Maintenance

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  5. Click Diagnostics.
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  6. A warning will appear notifying you that the Drive will be inaccessible to users while running.
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    Click Next.
  7. The scan and repair feature inspects and repairs your hard disk drive physical medium by re-mapping areas that can no longer be properly read. In most cases, data in these areas is unreadable and therefore irreparable. Data that can be properly read will be preserved. Click on Proceed to repair the areas as necessary during the scan process.
  8. Choose Proceed to begin diagnosis.
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  9. A status screen will appear showing the status of the scan.
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  10. If there are errors that are not repairable a screen will prompt you with a diagnostics code. Record this error code and contact please contact Seagate Support for further assistance, otherwise choose Done.
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