2024-12-23

Kroll Ontrack

Kroll Ontrack launches Ontrack Data Recovery Portal

DATARECOVERYUNION.COM04 mins

krollontrack_logo Data recovery vendor, Kroll Ontrack, recently launched its free Ontrack data recovery portal, which offers a paperless service for partners.

“We were developing it for the US market but the shortage of education on this matter led us to roll it out here in Australia. It gives the ability for the partner to log jobs through the online portal and they can open up a job, send in a device for recovery, and watch its progress,” Kroll Ontrack Asia-Pacific general manager, Adrian Briscoe said.

Briscoe mentioned that introducing the portal has made its partners more self-serving, eliminating the need to call in and speak to its consultant. Onsite computer service provider and Kroll Ontrack Australian partner, Geeks2U managing director, David Hancock, said that the portal has enabled its business to manage its customers’ data recovery needs independently.

This portal is an added service to its data recovery certified partner program, launched in May 2011, that offers partners with training and informational materials and access to its data recovery methodology.

Through the certified partner program, the company has already registered more than 245 certified partners across A/NZ, and intends to grow that base to 270 partners, Briscoe claimed.

In further educating the market, Kroll Ontrack launched a data recovery awareness campaign to dispel data recovery myths.

He said that the campaign aims to help consumers and organisations with selecting a data recovery service that is right for their needs and helps protect their data from future loss.

“Data recovery myths can be disproved with the right technology, technical know-how and approach to service,” Briscoe said.

The top five data recovery myths include:

  • The most inexpensive data recovery quote will result in the same outcome as the other quotes
  • Not experiencing a significant data loss means a business does not require a data recovery plan
  • In the event of a data loss situation, a company’s IT department can handle it
  • Data recovery is not possible in some situations and for some technologies
  • Due to the nature of their business, all data recovery companies know how to keep a company’s data safe

More information on these myths can be accessed from www.krollontrack.com/data-recovery/myths/

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Top 10 Data Disasters Stories for 2011 (Kroll Ontrack)

DATARECOVERYUNION.COM07 mins

Think you have the worst data disaster story? Let’s find out! Submit your top data disaster for the chance to win an iPad2. – Ontrackdatarecovery.co.uk

data-disasters-2011

Top 10 Data Disasters Stories for 2011:

1. Triple whammy
When a lightning strike caused a fire that sent a famous Caribbean island home up in smoke, the computer servers were burned and then doused with water by the firemen. The media then corroded while the building sat idle until it was safe to re-enter. In the end, the triple whammy of a lightning strike, fire and water damage was overcome in the Ontrack Data Recovery cleanroom.

2. Doggy eat dog world
A man encouraged his girlfriend to back up her photo library, which contained thousands of high-resolution photos from her photo studio. She diligently moved the data from her laptop to an external hard drive, but unfortunately that represented the only good copy. A friend then pulled into the driveway and the couple went out to meet her, but not before the hyperactive family dog heard someone at the door and came tearing out from underneath the table where the drive was sitting. The drive went crashing to the floor, causing much damage to the data.

3. A little piece of history
A freelance photographer happened to have his camera with him in the midst of the recent London riots. Some rioters saw they were being filmed and opted to smash the camera in order to destroy the potentially incriminating evidence. The camera made its way to Kroll Ontrack where 100 percent of the data and the video footage was recovered and supplied to the police.

4. In the safe not on the safe
To avoid arriving late to a business meeting, an IT person opted to put a tape drive on top of the waterproof safe instead of inside it. Within an hour of doing so, the city was struck by a powerful earthquake and the tape was knocked to the ground. Then, the premise was engulfed by mud, water and sand. The tape looked irrecoverable.

5. Smoking kills
A newly hired security guard was doing his first evening security check in a chemical ingredients warehouse. While he was informed that smoking is forbidden, he pondered who could possibly spot him enjoying a cigarette after company hours. After it was lit, the fire alarm sounded and prompted the anti-fire sprinkler system. All the electronic equipment, including 44 desktops and two servers, were flooded.

6. Sunken business deal
Two businessmen met in a pub to discuss a future deal over a beer. The waitress accidently knocked over one of the glasses she was delivering, soaking the laptop which contained the business plans. A paper towel was not enough to save the laptop and its important deal files.

7. End of month disaster
A corporate accounting department stayed late to reconcile the books for the month. While rejuvenating on a coffee break, a power outage occurred. All of the computers shut down including the financial server. Luckily the department’s computers were connected to a UPS. However, the continued brewing of their cups of Java drained the UPS battery, resulting in a crashed server.

8. Magnetic attraction
A laptop was set down on a desk near some rare earth magnets. The earth magnets came into contact with the laptop and when the user went to turn on the machine, it did not fully boot up and started clicking. Physical damage was caused to the platters.

9. Virtual reality
To increase system performance, an IT administrator split the C and D partition of his virtual server across two different systems. Running out of space, the admin needed to rush and consolidate C and D onto the same system. Not knowing that the same naming convention already existed on the target system, he copied over the important data set.

10. Bad image
An actor deleted her entire portfolio including her model card samples and recent pictures by accidently selecting the wrong externally attached USB drive using the MAC disk utility program.

Note: Submit your worst data disaster story by January 31, 2012. Include how the data disaster occurred, how it impacted you or your business and if you were able to recover your data (if so, how much you recovered). The winner will be selected on February 1, 2012. Join Now

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