I have been trying to update my pc from 20h1 to 20h2 but the windows update shows error message 80007002 and when I manually install the update using windows 10 update assistant it downloads completely and then even starts install and gets stuck at 87 percent on the screen where it says do not turn off. What to do?This is the log file.
Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48SetupDiag version: 1.6.0.0System Information: Machine Name = Manufacturer = Model = HostOSArchitecture = 1033 FirmwareType = UEFI BiosReleaseDate = 20160513000000.000000+000 BiosVendor = A12 BiosVersion = A12 HostOSVersion = 10.0.19041 HostOSBuildString = 19041.1.amd64fre.vb_release.191206-1406 TargetOSBuildString = 10.0.19041.621 (vb_release_svc_prod1.201014-1758) HostOSLanguageId = HostOSEdition = CoreSingleLanguage RegisteredAV = Quick Heal Internet Security FilterDrivers = FileInfo UpgradeStartTime = 12/20/2020 2:54:38 PM UpgradeEndTime = 12/20/2020 5:30:40 PM UpgradeElapsedTime = 02:36:02 CV = Pi3IdU3SlEqpFx93 ReportId = Error: SetupDiag reports rollback failure found.Last Phase = Pre OOBE BootLast Operation = OOBE boot applyError = 0xC1900101-0x4000DLogEntry: Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.Last Setup Phase:Phase Name: Pre OOBE Boot Phase Started: 12/20/2020 4:37:50 PM Phase Ended: 1/1/0001 12:00:00 AM Phase Time Delta: 00:00:00 Completed Successfully? FalseLast Setup Operation:Operation Name: OOBE boot apply Operation Started: 12/20/2020 4:37:50 PM Operation Ended: 1/1/0001 12:00:00 AM Operation Time Delta: 0:00:00:00.0000000 Completed Successfully? False
Solution:
Windows Update is problematic and can fail in many ways.
Below is a list of advice that may help Windows Update work better:
Run the Windows Update troubleshooter in:
Settings > Update & Security > Troubleshoot > Additional troubleshooters >Windows Update > Run the troubleshooterRun Microsoft’s Windows Update Troubleshooter for Windows 10
Reset Windows Update components by running these commands in an elevatedCommand Prompt:
net stop wuauservnet stop cryptSvcnet stop bitsnet stop msiserverRen C:WindowsSoftwareDistribution SoftwareDistribution.oldRen C:WindowsSystem32catroot2 Catroot2.oldnet start msiservernet start wuauservnet start cryptSvcnet start bits
If all goes well, delete the
.old
folders (or return them if a problemarrives).Run the DISM tool in an elevated Command Prompt:
Dism /Online /Cleanup-Image /ScanHealthDism /Online /Cleanup-Image /CheckHealthDism /Online /Cleanup-Image /RestoreHealth
Run the following in an elevated PowerShell shell:
SC config trustedinstaller start=auto
If nothing fixes the problem, use a heavy gun:
Repair Install of Windows 10 with an In-place Upgrade